Welcome to coastalcouturestore.com. We are committed to providing excellent customer service. Below are answers to frequently asked questions about our services and website. If you have additional questions about our services, please feel free to contact us.
How do I create an account?
To create an account, please click on the “Register” button in the upper right corner of the website and fill in the requested personal information, including your name, email address, and password. Once you submit your information, you will receive a confirmation email to activate your account.
Can I change or cancel my order after it has been submitted?
Once an order has been submitted, we will process it as quickly as possible. Please contact our customer service team as soon as possible and we will do our best to assist you with any changes or cancellations. However, we may not be able to make changes or cancellations once an order has been processed or shipped.
How do I check the status of my order?
You can check the status of your order by logging into your account and visiting the “My Orders” page. Order status includes processing, shipping, and delivery information. If you do not have an account, you can also check the status of your order by clicking on the link in your order confirmation email.
What is the Return and Refund Policy?
We accept returns within [X] days of receiving your merchandise. Items must be unused and in their original condition. When returning an item, please make sure to complete the Return Request Form and send it back with the item and form. Once the return is approved, we will refund the item price to the original payment method. Refund processing time may vary depending on payment method and bank processing time.
How do I use a coupon code?
During checkout, you can enter a valid coupon code in the “Promo Code” field and click the “Apply” button. The discount will be automatically calculated and deducted from your order total.
Can I find more information online?
Yes, our website provides comprehensive information including product details, size guides, return policy and more. If you cannot find the information you need on the website, please feel free to contact the customer service team.
How to contact us?
You can contact us at:
Address: 2619 OTIS ST NE WASHINGTON, DC, 20018
Email: jasonbalton@coastalcouturestore.com
Phone +1 2536664336 How is my personal information protected?
We value your privacy and take appropriate security measures to protect your personal information. For more information about our privacy practices, please see our Privacy Policy: [Privacy Policy link].
How is the website secure?
We use modern security technologies and encryption to protect your data and transactions. Although we take necessary measures to ensure the security of the website, we cannot guarantee the absolute security of Internet transmissions.
How do I report a problem on the website?
If you experience technical problems or find errors while using the website, please contact us via email or online chat. We will resolve your problem as quickly as possible and work hard to improve the website experience.
Why am I having problems with checkout?
Checkout problems can occur for a variety of reasons, including incorrect payment information, inventory issues, or technical glitches. Please ensure that your payment information is accurate and check if there are any inventory issues. If the problem persists, please contact our customer service team and we will assist you in resolving the issue.
Thank you for visiting coastalcouturestore.com. We are committed to providing you with the best shopping experience. If you have additional questions or need assistance, please feel free to contact us.
