Welcome to coastalcouturestore.com! Our refund policy is designed to provide you with a clear return and refund process. Please read the following carefully to understand how we process refund requests.
Return Policy
Return Time: We accept returns within 7 days of receiving your item. Returns received after this period may be rejected. Item Condition: Returned items must be unused, unwashed, and in their original condition, including all tags and packaging. Items Not Accepted for Return: Certain items such as lingerie, custom items, or promotional items may not be eligible for returns. Please refer to the product page or contact our customer service team for specific information. Return Process
Request a Return: Please request a return by logging into your account and visiting the “My Orders” page, or contact our customer service team directly. Providing the order number and reason for the return will help speed up the process. Return Label: We will provide a return label for eligible orders. Use this label to waive return shipping costs. Return Shipping: Please return the returned item and return request form to our designated return address. Make sure to use a reliable shipping service and keep proof of mailing for easy reference. Refund Processing
Refund Method: Approved returns will be processed within 2 business days of receiving the returned merchandise. Refunds will be made to the original form of payment, which may include credit card, debit card, or other payment channels. Refund Time: Refund processing time may vary depending on the payment method and bank processing time. Generally, refunds will be reflected in your account within 3 to 7 business days after processing. Shipping Fees: Original shipping fees are non-refundable unless it is due to our error or the item is defective. Exchange Policy
Exchange Request: If you wish to exchange an item, please first return the original item in accordance with our return policy. Once we receive the returned item, we will process the exchange request and ship the new item based on stock availability. Additional Fees: If the price of the exchanged item is higher than the returned item, you will be required to pay the difference; if it is lower, we will refund the difference. Refund Issues
Refund Not Received: If you do not receive the money after the refund is processed, please check your bank account or payment platform. If the issue is still not resolved, please contact our customer service team and we will assist you in following up. Return Tracking: Make sure to keep the tracking number of your return for evidence if needed. If we do not receive the returned item, we may not be able to process your refund request. Order Errors and Defective Items
Order Errors: If you received the wrong item or the item is defective, please contact our customer service team immediately. We will arrange to return the incorrect item and send the correct item at our expense. Defective Items: If the item is found to be defective, please contact us within 3 days of receiving the item and we will provide a return label and process a refund or exchange. Customer Service
If you have any questions about refunds or need further assistance, please contact our customer service team:
Address: 2619 OTIS ST NE WASHINGTON, DC, 20018
Email: jasonbalton@coastalcouturestore.com
Phone +1 2536664336 Thank you for choosing coastalcouturestore.com. We are committed to providing you with excellent service and a satisfactory shopping experience. If you have any questions or need help, please feel free to contact us.
