Welcome to coastalcouturestore.com Below are the detailed terms regarding shipping, which apply to all your orders on this site. Please read carefully to understand how we process and ship your items.
Shipping Areas
We currently only offer shipping services to the continental United States. For other regions or international shipping needs, please contact our customer service team for more information.
Shipping Methods
We offer a variety of shipping methods, including standard shipping and expedited shipping. The specific shipping method and cost will be displayed at checkout.
Standard Shipping: Usually takes 5 business days to arrive. Expedited Shipping: Usually takes 2 business days to arrive (applies to business days only, not including holidays). Order Processing Time
Processing Time: All orders are usually processed within 2 business days of receipt. Order processing time may vary due to stock availability, payment verification or special orders. Shipping Notification: Once the order is shipped, you will receive an email with tracking information to track your package. Shipping Costs
Shipping Cost Calculation: Shipping costs are calculated based on the order total, shipping method and shipping address. At checkout, the shipping cost will be displayed in the order total. Free Shipping: We offer free shipping for eligible orders (such as orders over a certain amount). Please refer to our Shipping Policy page for specific conditions. Tracking Your Order
You can find order tracking information in the shipping confirmation email. Using this tracking number, you can check the shipping status of your package on our logistics partner’s website.
Shipping Issues
If you do not receive your package within the estimated delivery time or your package is damaged, please contact our Customer Service team immediately. We will assist you in resolving the issue, including handling lost or damaged packages.
Address Changes
Once an order is processed, we are generally unable to change the shipping address. Please ensure that you provide an accurate shipping address when placing an order. If you find that the address is incorrect, please contact our Customer Service team as soon as possible to correct it.
Order Delays
Although we are committed to on-time delivery, unforeseen delays may occur during transportation, such as weather conditions or logistics problems. We are not responsible for any inconvenience caused by shipping delays, but we will do our best to assist you in resolving the issue.
Undeliverable Packages
If a package cannot be delivered due to an incorrect address or other reasons, we will return the package and contact you. You may be required to pay for the shipping fee for re-delivery.
Return Shipping
When making a return, please use the return label we provide or follow the return instructions. Return shipping costs are usually borne by the customer unless it is due to our error or the item is defective.
Customer Service
If you have any questions about shipping or need further assistance, please contact our customer service team:
Address: 2619 OTIS ST NE WASHINGTON, DC, 20018
Email: jasonbalton@coastalcouturestore.com
Phone: +1 2536664336 Thank you for choosing coastalcouturestore.com. We look forward to providing you with a great shopping experience and efficient shipping services.
